Delivery & returns

Where we deliver

We offer worldwide delivery to destinations our fulfilment partner can serve for your selected items. Enter your complete delivery address in your bag to check availability and receive a live delivery quote in your selected currency before payment. If delivery is unavailable for that address and bag, you cannot continue to payment. A currency choice does not change which destinations can be served.

Your delivery address and charge are fixed when you continue to Stripe. To change the address, items or currency, return to your bag and review the automatically updated delivery quote. Read the customs information below before placing an international order.

Production and arrival

MARLIN pieces are produced to order through our production partner. Paid orders are reviewed before production. Production and transport are separate parts of the delivery process, and timing depends on the item, facility and destination.

Where a product or checkout provides an estimate, read it before payment. A collection launch date is not a dispatch date. Unless a different delivery time is expressly agreed before purchase, delivery will take place without undue delay and no later than 30 days after your order.

If delivery is delayed, contact elias@wearmarlin.com. Your statutory rights for delay or non-delivery continue to apply.

Taxes and customs

KVAMME KI is not registered in the Norwegian VAT Register and does not add Norwegian VAT to your MARLIN purchase. This does not exempt an international shipment from destination-specific import tax, customs duties or carrier clearance charges.

Goods may be dispatched from a fulfilment facility outside your destination country. Depending on the destination, goods and shipping method, the local authority or carrier may collect import tax, duties or clearance charges separately. These charges are not included in the amount paid to MARLIN unless the delivery quote expressly states that they are included. Their calculation depends on the shipment value, the destination’s tax rules and the applicable customs tariff. Check the rules of your destination’s customs authority before ordering.

The 14-day right of withdrawal

For standard designs purchased online, you normally have 14 days to tell the seller that you wish to withdraw from the purchase, without giving a reason. The period starts on the day after you receive the goods. For a single order delivered in separate parts, it normally starts after you receive the last part.

If the required withdrawal information has not been provided, the statutory period may be extended by up to 12 months.

Production on demand and the selection of a standard clothing size do not, on their own, make a product personalised or remove this right.

Tell KVAMME KI by emailing elias@wearmarlin.com or writing to Furnes 23, 5960 Dalsøyra, Norway. A clear statement that you wish to withdraw is enough. You may use the withdrawal form below, but it is optional. Include an order reference where available so we can identify the purchase.

Returning an item

After notifying the seller of withdrawal, send the goods back without undue delay and no later than 14 days after that notification. Keep proof that you sent them.

You can inspect and try on the item as you would in a shop. Handling beyond what is necessary to establish its nature, characteristics and function may make you responsible for a reduction in value, where the law permits.

Send change-of-mind returns to KVAMME KI, Furnes 23, 5960 Dalsøyra, Norway. You pay the direct cost of sending a change-of-mind return to this address. We do not charge a restocking or cancellation fee. For a valid complaint about a faulty, damaged or incorrect item, necessary return and remedy costs are our responsibility. Contact us so we can arrange those returns.

You do not need prior approval to exercise your statutory right of withdrawal. Do not send a return to a production facility; the MARLIN returns address is the address above.

Refunds

When you withdraw from the whole purchase, the refund includes the amount paid for the goods and the cost of the least expensive standard delivery offered for that order. Any extra amount paid for a more expensive delivery option does not have to be refunded.

The refund is due without undue delay and no later than 14 days after the seller receives your withdrawal notice. It may be withheld until the goods are received back or you provide evidence of having sent them, whichever happens first.

Refunds use the original payment method unless you expressly agree otherwise. You will not be charged a fee for the refund itself.

Faults, damage or the wrong item

If something is wrong with your order, contact the seller with your order reference, a description of the problem and, where useful, clear photographs. A complaint about a defect is handled separately from a change-of-mind return.

Under Norwegian consumer purchase rules, you must complain within a reasonable time after noticing the problem; two months is always within that period. The overall complaint period is normally two years, or five years for goods intended to last substantially longer than two years.

The remedy depends on the nature of the problem and the applicable law. Necessary costs of a valid defect remedy are the seller’s responsibility. Your statutory rights are not limited by a supplier’s own return policy.

Withdrawal form

Use this form only if you wish to withdraw from your purchase. You can copy it into an email to elias@wearmarlin.com or print it and send it by post.

To: KVAMME KI / MARLIN, Furnes 23, 5960 Dalsøyra, Norway; elias@wearmarlin.com.

I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:

Goods: ____________________
Order reference (if available): ____________________
Ordered on / received on: ____________________
Consumer name(s): ____________________
Consumer address: ____________________
Consumer signature(s), only if sent on paper: ____________________
Date: ____________________

Delete whichever options do not apply. A clear withdrawal statement is also valid without this form.